How Can We Help?
Search our knowledge base, browse guides, or reach out to our team.
Knowledge Base
Step-by-step guides for setup, configuration, and troubleshooting.
Video Tutorials
Watch walkthroughs of every feature — from setup to advanced workflows.
Contact Support
Get help from our team. Average response time: under 2 hours.
Frequently Asked Questions
How do I connect WhatsApp Business API?
Go to Settings → WhatsApp in your dashboard. Enter your WhatsApp Business Account ID, API key, and phone number ID. Our system will verify the connection and show a green status when ready.
How do I create an abandoned cart funnel?
Navigate to Funnels → New Funnel. Select "Cart Abandoned" as the trigger. Add a delay (e.g., 1 hour after abandonment), then choose a WhatsApp template to send. You can add up to 3 follow-up messages.
Can I import my existing customer list?
Yes. Go to CRM → Import. Upload a CSV file with columns: name, phone, email (optional). We'll validate phone numbers and show a preview before importing.
How does billing work?
We bill monthly in PKR, AED, or USD. All plans include a 14-day free trial. No credit card required for Starter. Enterprise plans have custom billing cycles.
What payment gateways are supported?
Currently: JazzCash, EasyPaisa, and Stripe. More gateways are added regularly based on merchant demand.
Is my data secure?
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are SOC 2 compliant and never share customer data with third parties. See our Privacy Policy for details.